Help With Your Order:
To check the status of your order, please call us toll-free at:
877-FFO-SITE (877-336-7483)
or email us at sales@fitnessfactoryoutlet.com. If you don't see what you're looking for, we will do our best to order it for you at the best price you can find.
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SHIPPING
Free shipping applies to most items and delivery is made within the 48 contiguous United States. Customers living in Alaska and Hawaii can order via phone and shipping will be charged accordingly. THE FITNESS FACTORY OUTLET DOES NOT SHIP TO CANADA OR INTERNATIONALLY.
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FREIGHT
Product shipping via tractor trailer will be delivered to a location at the address that is acceptable at the driver's discretion. Customers will receive notification via phone before the delivery is made.
NOTE: STANDARD DELIVERY IS CURBSIDE ONLY!! Customers are required to be at home at the time of delivery to sign the receipt and to ASSIST the unloading of package(s) from the tail end of the truck.
CUSTOMERS REQUESTING DELIVERY OTHER THAN THE STANDARD CURBSIDE WILL BE CHARGED ACCORDINGLY! Customers are also responsible for inspecting packages for damaged/incomplete deliveries before signing.
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NON FREIGHT
Orders will ship via UPS or FED-EX.
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RETURNS
Items may be returned within 30 days of the original purchase date for a refund. Shipping and handling are non-refundable and a 20% restocking fee will apply!! The item must be returned to the address that it came from. In addition, items must be returned in the original packaging and in "like new" condition just as you received it. Credit will be applied to the original payment method used once the product has been returned and has been inspected. This refund policy does not apply to special orders, gift certificates, gym flooring/mats, weights, dumbbells, barbells, and accessory type items. All sales are final and no refunds will be given!
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CANCELLATION AFTER ORDER HAS SHIPPED
Customers will be responsible for ALL shipping costs if the order is cancelled after it ships and you will be charged for the shipping cost to you and then back to the warehouse. The Fitness Factory Outlet is not responsible if an order is not cancelled by the customer in time. If orders need to be canceled, it must be done within 24-hours after the order has been placed. A 20% restocking fee will also apply here. Credit will be applied to the original payment method used once the product has been returned and has been inspected.
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PRICING ERRORS
The Fitness Factory Outlet is not obligated to honor any price on our website that is in error. We will do our best to give you the lowest price possible. We will contact you and let you know the correct price and charge your account as per your request or we can credit your account in full.
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